Requirements: Tell us what you need!
The best place to start is to call our office and speak with one of our sales team. They’ll take notes on what you’re after, and ask some of the following questions which may be unique to your situation:
- What will the custom product be used for? (ie. goals of the project)
- Where does it need to be installed? (ie. ceiling, floor, wall, cabinet)
- What items will be mounted to the custom product?
(ie. TV make and model, Projector, Artwork, etc)
- Are there any restrictions with the installation environment?
(ie. limited ceiling space)
The sales team will request your contact information so they can get in touch after your requirements have been discussed with the design team.
Quote: Tailor made for your unique situation.
Our team reviews our library for similar custom designed solutions and
compares them with the features and functionality you request.
The design team discusses the most effective and reliable way to
engineer and build your solution, taking into account all of the requirements
unique to your situation, and similar projects we’ve done in the past.
2D diagrams and 3D models are produced by the design team, with costs for manufacturing, parts and labour used to generate a quote for your project.
Sign Off: Customer approves the quote
Once the customer has reviewed the quote they may opt to proceed
with the job, postpone it or cancel. When the job is approved by the customer, any deposit mentioned
on the quote will need to be paid. Upon receipt of payment, the job enters the production queue and the
design team reviews the goals of the project, and refines the design if
needed. Any changes to the design are sent to the customer for
Production: Design, manufacture and testing
After approval, the parts for the job are manufactured and assembled,
with exterior portions being powdercoated in the finish of your choice.
If your product is motorised, each motor will be configured for the
kind of motion your job requires, with motion limits set in the factory.
Once assembly is complete, it is tested to comply with operational
and safety requirements by the production team.
Payment and dispatch
The customer is contacted once the job is ready for dispatch. Once
payment is complete, products are packed to ensure damage does
not occur during transit, and shipped to the delivery address provided
by the customer.
For large products, customers will need to have staff on site when the
product is delivered, to move the product into the premises. Ultralift
will notify customers in advance if this is required.